Terms and Conditions of Use
This Website is operated by Great Lighting UK Limited (We) Registered in United Kingdom No: 10020673.
Reg Office: 20-22 Wenlock Road, London N1 7GU.
By using this Website you agree to the terms within which govern its use.
Our principal contact is via email at admin@greatlighting.co.uk – we endeavour to reply to all messages within two business days. You agree that e-mail will be used as the standard means of communication.
You place the order by completing the checkout process on the Website, payment will be taken at the time of the order via the checkout. We shall send you an e-mail acknowledging your request, which does not constitute order acceptance. Once the order has been checked, payment verified, it will be passed to the appropriate factory for manufacture. We agree to supply the goods in a timely manner, approximate delivery times are quoted on the order page and shopping basket, should a factory be unable to supply within that time frame we will email or telephone you.
Your Contract
We reserve the right to cancel the contract if one or more of the Goods you ordered was listed at an incorrect price or with an incorrect description or availability due to a typographical error or an error in the pricing information or force majeure
If your contract is cancelled you will be notified by e-mail and any sum deducted from your credit card shall be reimbursed in full. You shall not be entitled to any additional compensation for disappointment suffered.
The Manufacturer is free to commit any design improvements without notification. Images in the catalogue or on the website may vary from the final product. We work daily to enhance the quality of our products aesthetics, usability and reliability.
However if you change your mind within 72 hours we will cancel the order, after that if the goods are already in process then the contract will stand. The sooner you let us know the more likely it is that we can cancel the contract.
Delivery Charges
Delivery charges will vary dependant on the requested delivery address, all delivery charges will be made clear prior to your placing your order. We are and will not be responsible for any customs charges, tariffs on tax charges levied by the recipients country or state. These together with any customs handling charges must be borne by the recipient.
Mullan Colour Finishes & Glass Quality
Mullan Lighting Brass light finishes will vary as these are all hand made to order – there is an ‘acceptable colour’ range for the Antique Brass & Silver finishes details of which are detailed here. (Click/mullan-product-finishes.html Here) That page forms part of these terms & conditions.
Mullan Lighting‘s Glass are all hand blown and have a quality requirement met by Mullan Lighting‘s supplier before goods are released to them.
As these shades are all handmade there may be some visible marks where the glass has been held in the mould. They and we very rarely have any queries on the glass shades as most of the small defects or “chips” (no deeper than 1.5mm) that occasionally occur are around the neck of the glass that is concealed by our lamp holder and unseen when the fitting is in place. If you have any concern about a glass let us know first and we will confirm if it is acceptable or not (in which case it would be replaced)
Mullan Lighting’s glass supplier describes any smudges or trails which occur during the handmade manufacturing process as “acceptable when unnoticeable from a distance up to 1 meter”. The thickness of the walls may also vary between 2-4mm as, again, the products are handmade.
Returns
We want you to be happy with your purchase and would like to resolve any issues if at all possible so please contact us first. We reserve the right to replace or repair any faulty product.
All Mullan Lighting lights are hand made for you, when you order them, they are therefore non-returnable, in the unlikely event they arrive damaged or if there is a technical issue, please contact us first so that we can assess what needs to be done. We may require a photograph of the light to speed assistance. We or the manufacturer reserve the right to replace or repair the fitting as appropriate, and will contact you with details as each case is different.
If you choose to return the order (or part ) a charge of 30% of the full selling price will be deducted from the refund, the cost of return is your responsibility.
J D Burford‘s Lights are assembled at the time of the order and painted as per your request, we can therefore be more flexible on returns. All stock colour lights can be returned within 14 days of supply. The cost of return is the buyers responsibility and will be deducted from the refund.
Returned goods must be unused and have not been installed or fitted and returned in original (or good) packing, they will not be accepted where goods have been used or installed and prevent them being re-sold as new. Always return items by a method that can be tracked and keep a receipt.
In Stock Items can be returned for a full refund. Return delivery costs are the buyers responibility.
We can arrange collection of a return and will quote if required, (depending on weight / size, usually £7 – £15.) these costs can be deducted from refund. Link to Returns Page
Your Cancellation Rights – Consumer Rights Act 2015
Products that are bespoke (made to order) are not covered under the Consumer Rights Act 2015 so they cannot be cancelled or automatically returned unless otherwise agreed.
Privacy & Cookies
Privacy, security and confidentiality are important to us. Collection of data is done solely to understand our customers, so that we may provide the best service suited to you the customer. We will only contact you in relation to supply and fulfilling the order, by phone or email as appropriate. We will only contact you with offers in our email newsletters if you have agreed to that either by accepting newsletters when making your purchase or by joining our mailing list via our Website or social media.
All mediums will provide the opportunity to unsubscribe at anytime.
We do not hold any credit card information at any time – all card transaction are done via a secure card processor, (such as PayPal) each of which will process data on a secure server and safe environment. For this reason we request you do not send card details by email.
Cookies are used as an essential part of the ecommerce function need to operate a sales Website.
For full details of Cookies & our updated Privacy Policy (Jan 2018) please see Cookies & Privacy Page
Liability
Great Lighting UK Limited (We) attempts to ensure that the information available on the website at any one time is true and accurate but cannot guarantee that it will be error-free. We do not make any warranty that the website is free from infection by viruses, trojans, worms or anything else that may have destructive properties. We do try to ensure our systems are clean.
We do not accept liability for any errors and omissions and reserve the right to change information, specifications and descriptions of listed goods, products and services from us or our sellers
We will do our best to correct errors and omissions as quickly as practicable after being notified of them.
We make no representations about the fitness for a particular purpose of any of the products or services available on this website.
We do not accept liability for any indirect or consequential loss arising out of the use of the website or for any products or services purchased from the website.
We will only be liable for direct loss up to a maximum total of the price of the product or service purchased in respect of any claim.
This Liability section applies only to the extent permitted by law.
Every purchase you make shall be deemed performed in England. These Terms and Conditions shall be governed, construed and interpreted in accordance with the laws of England and Wales.
We reserve the right to amend these terms and conditions from time to time.